FAQ

When will I receive my order?

Please allow 5-7 business days for the processing of your order. Once completed, you should receive your order within 10-14 business days after the processing time is complete. You will receive an email when your order ships and once it is out for delivery.

How can I track my order?

International tracking will be available once product has shipped.

Can I return/exchange an item?

Unfortunately, we do not accept returns. However, you have 7 days to exchange any item as long as it is not damaged, worn or washed. Fill out our form on the "Contact Us" page and we will get back to you within 72 hours.

 

Can I cancel/modify my order once it has been confirmed?

You can cancel/modify your order within 12 hours of submitting your order.

What is a "pre-order"?

When you pre-order, it is a guaranteed reservation of that item before the official restock! Your order is our priority!

What are the care instructions?

Each product specifies its care instructions on the product page in the description. Follow the instructions to ensure the longevity of your satin lined item(s) and its ability to care for your natural hair.